Refund policy
At Zeverwala, every piece of jewelry is meticulously inspected by our dedicated Quality Control (QC) team before shipping to ensure it meets our highest standards. We are confident in the quality of our items, and this strict policy is in place to protect both our customers and our commitment to excellence.
Please Note: We Do Not Offer Refunds or Cash Back. All Sales Are Final.
1. Exchange Eligibility (Damage & Errors Only)
Exchanges are granted only in the highly unlikely event of a fault in fulfillment or damage during transit.
Condition Requirement
Damage in Transit The product is physically damaged upon arrival.
Wrong Product Shipped You received an item different from what was ordered.
Time Limit: You must contact our Customer Support team within 48 hours of the package being marked as delivered.
🎥 Mandatory Unboxing Proof
To process any exchange request, you must provide an unedited, continuous video of the package being opened. The video must clearly show the shipping label, the opening of the mailing package, and the defect or incorrect item. Failure to provide this video will result in the denial of the exchange request.
2. How the Exchange Process Works
Request Submission: Email us at zeverwalahelp@gmail.com with your Order ID, the reason for the exchange, and the mandatory unboxing video within 48 hours.
QC Review: Our QC Team will review your evidence. If approved, we will provide the return shipping address and instructions.
Return Shipping: The product must be shipped back within 48 hours of your request being approved. The item must be unused, unworn, and in its original Zeverwala packaging.
Final Inspection: Once received, our QC team will verify the damage/error.
Resolution: We will ship a replacement of the exact same product. If the product is out of stock, you will be given the choice to select an alternative item from our collection of the same value.
3. Policy Exclusions & Limitations
We have a No-Cancellation Policy for all orders. The following are not eligible for exchange:
Natural Variations: Minor variations in color, size, or shape of handcrafted or natural stone jewelry. No two pieces are identical, and this is not considered a defect.
Customer-Caused Damage: Any damage or breakage that occurs after the jewelry has been successfully delivered.
Delivery/Logistics Failures:
Incorrect delivery address provided by the customer.
Package refused by the recipient.
Package lost in transit when shipped by the customer (for return/repair).
Failed delivery attempts (usually after two tries or unreachability by our courier). (Note: If a package is returned to us due to customer error, re-shipping charges must be paid by the customer).
Sizing Issues: Products returned due to a size issue. Please check the provided size guides carefully before placing your order.
Post-Delivery Repair Assistance
While we are not responsible for damage occurring after delivery, we are happy to assist with repairs for fixable pieces. Customers may send the piece to us (courier charges borne by the customer) for repair after confirming the feasibility and any potential costs with us in advance.
For any further inquiries, please contact us at zeverwalahelp@gmail.com